At Smartseek we believe we should offer the customer the best possible advice and customer service. If something that you have purchased at Smartseek isn’t right or if you change your mind, we are happy to accept a return
Most merchandise purchased at Smartseek store or online at www.smartseek.com can be exchanged or refunded within 15 days of the date of receipt of your purchase. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Returned items must be in original condition and be clean and free from stains and odors. All of the original packaging material must be included.
Non-Returnable Items: For obvious reasons, we cannot accept returns on opened products like oils, lotions, personal care products, creams, hygiene items, books, videos, music, CDs, DVDs, brochures and software. Returns on washed linens, worn clothing, or used disposable garments will not be accepted. Special orders and custom built tables are non-returnable.
Gift cards are not eligible for a refund or exchange if you change your mind.
Personal care items that come into contact with the bare skin, are not returnable for hygiene reasons.
If you request a refund, the original purchase price will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above.
If you want to return any item please contact us by the email firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.